Supported By WordPress Experts
Our friendly and experienced team is ready to help with any issue you might have. Email, call or chat with us.
Support included
Having an issue with your site? You can contact us by email, chat or phone. We’re happy to help!
Proactive Advice
We continiously check the health of your site, and give advice how to make it faster and more secure.
Free migrations
Let us transfer your WordPress sites from another provider to CloudPress for free.
Malware cleanup
Real-time AI-based malware detection and removal to stop known and new zero-day attacks.
experienced team
CloudPress is built by a team of hosting experts with decades of hosting and WordPress experience.
Support: Frequently Asked Questions (FAQ)
Here you can find the answers to questions frequently asked about the support of our WordPress hosting platform. If you have any additional questions, please feel free to contact us.
We are happy to help you out with any quesion or problem you might have. For example, if your site doesn’t load, is slow, or gets hacked. You can reach us by email, chat and phone.
Please note that we are not a web agency, so we unfortunately can not help you with changing or debugging your site. However, we are happy to refer you to an agency partner.
We maintain and have access to data sources about the security and performance impact of WordPress plugins and themes.
By comparing these data sources with the the plugins and themes you installed, we can advice you how to improve the performance and security of your site by updating plugins and themes, or by changing to alternatives.
We offer unlimited free migrations from other providers to CloudPress. So whether you need to move just 1 or hundreds of WordPress sites, our team is happy to help with the migration.
Yes! When we migrate a WordPress site for you, we always make it available on temporary URL first. You can use this URL to test your site, and let us know about any issues you may find.
Your current site won’t be impacted and won’t be changed during testing.
It depends, but most of the times we can.
Due to security reasons, the minimum PHP version that we support is currently 8.1. This means that older versions of WordPress, plugins and themes might not work on CloudPress.
However, during the migration we try to make your site compatible with the latest PHP version by updating and fixing your site. This sometimes might require that you renew licenses for certain premium themes and plugins.
Our team won’t update your site manually. However, you can enable automatic updates on a plugin and theme basis.
If you want someone to manually update, check and fix your site, we can refer you to one of our agency partners for a maintenance contract.